Consumers have the following right of withdrawal:
Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Marlen Mansfeld, Engerthstraße 108/31, 1200 Vienna, Austria, ………………) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
Unless the parties have agreed otherwise, the right of withdrawal does not apply, in accordance with Section 312g (2) BGB, to contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transportation of goods, vehicle rental, delivery of food and beverages and the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision.
In the case of a contract for the provision of services, the right of withdrawal expires, among other things, if the entrepreneur has provided the service in full and has only begun to provide the service after the consumer has given his express consent and at the same time confirmed his knowledge that he loses his right of withdrawal upon complete fulfillment of the contract by the entrepreneur.
In accordance with Section 356 (5) BGB, the right to cancel a contract for the delivery of digital content that is not on a physical data carrier also expires if the trader has started to perform the contract after the consumer has
has expressly consented to the contractor commencing performance of the contract before expiry of the withdrawal period and
has confirmed his knowledge that by giving his consent he loses his right of withdrawal at the beginning of the execution of the contract.
Enclosure: Sample withdrawal form
(If you wish to cancel the contract, please fill out this form and send it back to us).
To Marlen Mansfeld, Engerthstraße 108/31, 1200 Vienna, Austria, ………………:
– I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
……………………
– Ordered on ()/received on ()
……………………
– Name of the consumer(s)
……………………
– Address of the consumer(s)
……………………
– Signature of the consumer(s) (only for notification on paper)
……………………
– Date
……………………
(*) Delete as appropriate.
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